Partner with the Property Manager on daily operations.
Assist the Property Manager/team in all aspects of property management, including apartment occupancy, leasing, rent collection, resident enrichment, and customer service.
Assist in the screening and selection process of prospective residents.
Ensure accurate and up-to-date records of apartment availability and occupancy rates.
Provide exceptional customer service to prospective and current residents.
Address inquiries and concerns promptly and professionally.
Timely collection of rent payments from residents and maintenance of accurate records.
File evictions when necessary.
Collaborate with the Property Manager and the Impact Team to organize and coordinate community events and activities.
Foster positive relationships with residents and address their concerns effectively.
Coordinate maintenance requests and ensure prompt resolution.
Stay informed about industry trends and best practices to continuously improve service delivery.
Requirements
Must have or obtain leasing agent license within 120 days
Organizational and administrative strengths
Great customer service and communication skills
Comfort with financial tasks and software systems
Experience in leasing/property management is a plus