Key skills
Communication
About this role
Role Overview
- Assist with resident accounts, rent collection, and reporting.
- Support leasing and retention efforts.
- Deliver excellent service, quickly resolving issues.
- Partner with the Property Manager on daily operations.
- Assist the Property Manager/team in all aspects of property management, including apartment occupancy, leasing, rent collection, resident enrichment, and customer service.
- Assist in the screening and selection process of prospective residents.
- Ensure accurate and up-to-date records of apartment availability and occupancy rates.
- Provide exceptional customer service to prospective and current residents.
- Address inquiries and concerns promptly and professionally.
- Timely collection of rent payments from residents and maintenance of accurate records.
- File evictions when necessary.
- Collaborate with the Property Manager and the Impact Team to organize and coordinate community events and activities.
- Foster positive relationships with residents and address their concerns effectively.
- Coordinate maintenance requests and ensure prompt resolution.
- Stay informed about industry trends and best practices to continuously improve service delivery.
Requirements
- Must have or obtain leasing agent license within 120 days
- Organizational and administrative strengths
- Great customer service and communication skills
- Comfort with financial tasks and software systems
- Experience in leasing/property management is a plus
Benefits
- Competitive Pay
- Renewal bonus (all team members)
- Leasing bonus (leasing consultants)
- Free medical (employee plan)
- Dental
- Vision
- 401k matching (up to 5%)
- Paid time off (three weeks)
- Company paid holidays (including your birthday!)
- Volunteer time off (up to 16 hours)
- Housing discount (after 120 days)
- Pet insurance
- FSA
- HSA
- Growth opportunities