Manage technical, infrastructure, and security projects from planning through completion, including timelines, risks, dependencies, and deliverables.
Coordinate change management activities, including maintenance windows, deployment calls, and communications.
Manage communications within the department and across the company. Ensure all stakeholders and teams potentially impacted are informed. Ensure appropriate and timely communications are made to external clients.
Facilitate regular status meetings, updates, and cross-team communication across IT, Operations, Security, and Software Development.
Coordinate Quality Assurance testing, ensuring engineering resources are engaged and testing plans are validated.
Ensure all project documentation, e.g. implementation plans, testing plans, change tickets, etc., is complete and compliant.
Manage Provisioning Requests within the ITSM system, triaging and assigning work to engineering teams.
Track and support security patching activities across servers, cloud, and network platforms.
Participate in Change Advisory Board (CAB) reviews and governance processes.

Experience managing technical, infrastructure, or security projects in enterprise environments.
Strong understanding of on-prem, cloud, and network infrastructure.
Knowledge of IT service management (ITSM), change management, and compliance processes.
Familiar with enterprise security processes
Excellent written and verbal communication skills, including executive communication and reporting.
Highly organized with strong coordination and problem-solving abilities.
5 years of project management experience in a technical environment
Experience coordinating work with offshore or distributed teams

Technical Project Manager

Key skills