Provide expertise and support to Elo’s internal and external customers via telephone, email and in person as needed
Embrace the ‘customer first’ mentality with a focus on customer experience
Manage technical based support cases with proper tracking, communication and schedules as needed
Work directly with other Elo personnel to help drive solutions for the customer
Manage issues and projects effectively while providing the best customer experience possible
Maintain a high level of product knowledge and applications
Articulate technology and product positioning to both business and technical users
Capable of providing online trainings and walk-throughs of products at an intermediate level

Minimum of a 2-year technical degree from an accredited institution OR 2 years of related technical experience in similar field
Effective communication is imperative including the ability to provide extreme detail around solutions both verbally and in writing
Advanced multitasking ability
Ability to learn new concepts quickly
Project management
Problem solving skills to support technical troubleshooting
Intermediate to advanced understanding of the core operating systems in use today: Windows, Mac, Linux, iOS and Android
Network troubleshooting experience that includes; LAN, WI-FI and Mobile
Multi-lingual (English/Spanish/Portuguese)
Empathy towards customers
Elevated problem-solving skills
Previous technical experience in computer related field or education

Application Engineer I

Key skills