Manager – Warranty & Authorized Service Provider

Role Overview

• Warranty Lifecycle Management
• Oversee the full lifecycle of warranty claims for utility-scale PV and BESS assets, ensuring timely and accurate resolution.
• Maintain a centralized warranty tracking system with detailed documentation of claims, timelines, and outcomes.
• Ensure all claims are filed within contractual timelines and in accordance with OEM and EPC warranty terms.
• Authorized Service Provider (ASP) Program Management
• Serve as program owner for all OEM authorized service provider agreements across PV and BESS assets.
• Lead ASP onboarding, certification, and renewal activities, including: OEM training and credential requirements Technician qualification and authorization tracking Tooling, firmware, software access, and documentation controls Act as primary OEM point of contact for ASP audits, performance reviews, corrective actions, and contract renewals Partner with Operations, Training, and HSE teams to ensure field personnel remain continuously qualified and compliant with OEM ASP requirements
• Stakeholder & Vendor Coordination
• Act as the primary liaison with OEMs, EPCs, and component manufacturers for warranty-related matters.
• Lead negotiations and escalations to ensure timely and cost-effective resolution of claims.
• Coordinate with legal and procurement teams to interpret and enforce warranty clauses.
• Commercial Warranty Remediation Services
• Develop and present remediation proposals to warranty providers for claim-related repairs, replacements, or upgrades.
• Sell internal service capabilities (e.g., field repair, component replacement, diagnostics) as reimbursable solutions under warranty agreements.
• Build cost estimates, scopes of work, and technical justifications to support commercial discussions with OEMs and EPCs.
• Track and report on revenue generated from warranty remediation services.
• Data Management & Reporting
• Maintain accurate records of warranty claims, part replacements, and service interventions, and ASP authorizations across all utility-scale sites.
• Own centralized tracking of: ASP certifications and OEM authorizations Technician qualifications and expirations OEM compliance metrics Generate and present regular reports on warranty KPIs, trends, ASP performance, financial recovery, and remediation revenue.
• Process Optimization
• Identify inefficiencies in the warranty and ASP processes and implement improvements to reduce claim cycle time, OEM dependency, and increase recovery rates.
• Standardize warranty workflows and documentation practices across all utility-scale projects.
• Compliance & Risk Mitigation
• Ensure compliance with safety, environmental, and regulatory standards during ASP and warranty-related interventions.
• Proactively identify warranty risks and develop mitigation strategies during project commissioning and handover phases.

Requirements

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or related technical field.
• 5–8 years of experience in warranty, operations, or asset management
• Proven experience in commercial negotiations and selling technical services to OEMs or EPCs.
• Deep understanding of PV modules, inverters, transformers, switchgear, and BESS technologies.
• Familiarity with OEM warranty structures, EPC contracts, and service-level agreements (SLAs).
• Strong analytical, negotiation, and communication skills.
• Proficiency in ERP and CMMS platforms (e.g., ServiceMax, Maximo), and reporting tools (e.g., Power BI, Excel).

Tech Stack

• ERP

Benefits

• NovaSource is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.
• Diversity Statement – Equal Employment Opportunity