Plan and manage operations of the Food and Beverage departments to achieve customer (guest, employees, corporate and owners) satisfaction and quality service
Develops and recommends the budget, marketing plans and objectives and manages within those approved plans
Major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s)
Manage the human resources within the division
Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate
Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations
Implement and manage all company programs to ensure compliance with the SOPs to include safety and sanitary regulation, all federal, state and local regulations
Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines
Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel
Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality

High School diploma /Secondary qualification or equivalent
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
Requires advanced knowledge of the principles and practices within the food & beverage/hospitality profession
Must have some culinary training and/or experience in a fine dining establishment
Ability to study, analyze and interpret complex activities
Must possess highly developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients
Must possess excellent comprehension and hearing skills due to telephone and face-to-face interaction with guests, corporate office and associates
Must have excellent vision for administrative responsibilities (i.e., forecast, purchase orders, budget review and invoice approval)
Must possess excellent speech communications for guest, corporate, vendor and associate interaction, 100% of the work day
Must be literate for written guest communication, administrative and Human Resource responsibilities
Requires excellent reading and writing abilities 100% of the work day
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Director of Food and Beverage

Key skills