Monitor and process orders received via the web, e-mail, phone, or fax queues
Manage various ordering queues to assure timely processing of orders, clear communication with customers and a high degree of accuracy
Setup customer accounts and users for web ordering on order Leiters.com web platform
Setup customer pricing for web ordering
Compilation of data and preparation of subsequent reports, spreadsheets, word documents, as required
Document conversations related to key influencers and buyers at facilities
Communicate effectively to customers and internal stakeholders verbally and through e-mail
Comprehending and implementing SOPs, forms, and quality control activities
Discovery, analysis, and recommendation to rectify any discrepancies or problematic data issues
Daily management of orders, invoices, and open items until closure and with accuracy
Receive and respond accurately and professionally to customer inquiries and concerns via telephone or email
Comprehend and implement SOPs, forms, and quality control activities
Accurate data entry into selected customer interaction, prescription, and accounting software program

Typing skills of 50+ words a minute highly desired
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally
Customer-friendly with excellent communication, telephone skills, writing skills and demonstrated good judgment
Computer abilities include the ability to use Microsoft office software, order input and fulfillment software, and experience with spreadsheets and reporting
Experience in a commercial pharmacy providing support functions preferred
High school diploma or GED equivalency required; college level 2-year degree preferred

Smart healthcare coverage options that rewards wellness (and puts money back in your pocket!)
Flexible Spending & Health Savings Accounts (FSA & HSA) available
Dental & Vision insurance
Employer Paid Life Insurance & Employee Assistance Program
Short Term & Long-Term Disability Insurance
Up to 4% 401K Matching (100% vested on day one!)
Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
$5,250 Annual Tuition Reimbursement after 6 months
$1,000 Referral Bonus Program with no limit
Eligible for annual bonus program

Pharmacy Client Support I

Key skills