Key skills
Communication
About this role
Role Overview
- Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center.
- Professionally, courteously, and promptly resolves customer questions and/or problems.
- Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution.
- Takes customer calls. Provides excellent customer service. Answers questions and solves problems for customers by listening, collecting data, and securing answers.
- Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards.
- Handles complaints in a professional manner.
- Consistently strives to meet the Customer Service Center’s call quality goals.
Requirements
- Associate Degree/Two years of related experience and/or training; or the equivalent combination of education and work-related experience.
- Preferred knowledge of the Bank products, services, and policies/procedures.
- 1 year Customer Service experience.
- Excellent communication and public relations skills.
- Excellent computer skills.
- Well organized.
- Ability to work well under pressure.
- Ability to work overtime as needed or required.
Benefits
- Equal Opportunity Employer