Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center.
Professionally, courteously, and promptly resolves customer questions and/or problems.
Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution.
Takes customer calls. Provides excellent customer service. Answers questions and solves problems for customers by listening, collecting data, and securing answers.
Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards.
Handles complaints in a professional manner.
Consistently strives to meet the Customer Service Center’s call quality goals.
Requirements
Associate Degree/Two years of related experience and/or training; or the equivalent combination of education and work-related experience.
Preferred knowledge of the Bank products, services, and policies/procedures.
1 year Customer Service experience.
Excellent communication and public relations skills.