About this role

Manage assigned portfolio of customer accounts to ensure timely payment of invoices.
Proactively contact customers regarding past-due balances via email and phone.
Track collection activity and follow up on payment commitments.
Escalate delinquent accounts in accordance with established AR policies.
Understand contract terms, billing schedules, and payment obligations within a SaaS environment.
Partner with Billing and AR to ensure collections activity aligns with invoiced amounts and contractual terms.
Recognize when billing or contract issues are driving delinquency and route appropriately.
Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
Maintain accurate records of collection activity and correspondence.
Participate in initiatives to improve collections efficiency.

Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
3+ years of experience in collections, accounts receivable, or customer billing environments.
Experience in SaaS, subscription, or services-based businesses strongly preferred.
Strong understanding of collections best practices and customer account management.

Collections Specialist

Key skills