HR Operations Associate

Role Overview

• Provide operational HR support to employees and managers across the US
• Respond to HR inquiries via ticketing systems, email, and phone; escalate as needed
• Manage administrative activities for assigned HR programs and processes
• Document requests and resolutions in accordance with established procedures
• Support onboarding and employee lifecycle processes in partnership with relevant HR teams
• Maintain HR documentation and assist in keeping process materials current
• Partner with internal stakeholders and external vendors to ensure timely resolution of requests
• Contribute to process and service quality improvements
• Maintain working knowledge of assigned HR programs and policies

Requirements

• 1–3+ years of relevant experience, ideally in HR Ops or shared services in a corporate setting
• Strong organizational, interpersonal, and communication skills; builds effective working relationships with peers and stakeholders
• High attention to detail and commitment to accuracy
• Customer-focused mindset and proactive problem-solving approach
• Comfortable working both independently and as part of a virtual team
• Proficiency in Microsoft Office tools (Excel, Word, Outlook, PowerPoint, Teams)
• Bachelor’s or Associate degree preferred; HR-related coursework is a plus

Benefits

• Hybrid work model with office presence 3 days a week