Hire, develop, and retain a high-performing team of SREs and CREs
Establish clear performance expectations, career paths, and technical standards
Foster a culture of ownership, accountability, and continuous improvement
Serve as a mentor to senior engineers and emerging leaders
Own reliability outcomes across availability, performance, security, and compliance
Serve as executive escalation point for high-severity production incidents
Lead incident response strategy, root cause analysis (RCA), and corrective action planning
Mature Incident, Problem, and Change Management processes
Drive automation initiatives in partnership with DevOps, Security, and Database Engineering
Oversee infrastructure scalability and resiliency across Microsoft Azure
Champion Infrastructure as Code (Terraform) and configuration management (Ansible) standards
Improve observability through robust dashboards, metrics, logging, and monitoring practices
Partner with Product and Engineering to integrate reliability early in the PDLC
Engage executive leadership with operational metrics, risk posture, and strategic roadmaps
Manage vendor and partner relationships supporting SaaS production environments
Align reliability strategy with business growth and public sector compliance requirements

10–12+ years of experience in software engineering and/or production systems engineering within a SaaS environment
3–5+ years of people leadership experience managing technical teams
Proven track record of building, scaling, and retaining high-performing engineering teams
Strong executive communication skills with experience presenting operational metrics and strategy
Deep expertise in distributed systems, system design, and troubleshooting complex production environments
Experience operating in Microsoft Azure environments
Experience in Linux environments and software version control systems
Strong scripting capability (Bash, Python, Ruby, or Go)
Mastery of production monitoring, logging, and observability tools
Demonstrated ability to lead full-stack incident response and root cause analysis

Senior Manager, Cloud Engineering – Operations

Key skills