Support Services Case Manager

Role Overview

• Provides individual and group support with clients in their home, at Heartland Counseling Services, via transportation or any other appropriate community setting.
• Establishes hours of service delivery that ensures accessibility and responsiveness to the needs of the client.
• Scheduled services may include evening and weekend hours.
• Meets expectations for monthly billable baseline.
• Provides support, screening, and intervention in times of crisis including after hours and on weekends, when necessary.
• Participates in the on-call weekend rotation schedule to provide 24/7 crisis coverage.
• Provides services at other HCS locations as assigned, which may include travel.
• Actively teaches skill building concepts necessary to continue towards recovery in mental health and/or substance use.
• Communicates and collaborates effectively with necessary outside individuals and agencies.
• Provides community education services (i.e., schools, law enforcement, media, community meetings) as assigned.
• Demonstrates willingness to maintain flexibility and openness to new information through training and case consultations.
• Maintains up to date client charts to include needs assessment, treatment plan, progress notes, and discharge plans.
• Attends scheduled supervisory, community-based, and all staff meetings.
• Attends scheduled client meeting observations with supervisor.
• Completes all paperwork in accordance with agency policies and procedures.
• Implements screening tools as directed.
• Participates in agency community events as assigned.
• Participates in a committee as assigned.
• Performs other related duties as assigned.

Requirements

• Bachelor’s degree in the human services field preferred or two years’ experience in a related field
• State of Nebraska Peer Support Specialist Certification in good standing
• Ability to form cooperative and supportive relationships with staff/agency
• Maintains ethics and confidentiality as dictated by profession
• Knowledge of skills building concepts and community resources
• Ability to form positive relationships with clients
• Strong interpersonal skills in working with diverse
• Possess a valid driver’s license and an insurable driving record

Benefits

• Health insurance
• Professional development
• Paid time off