Serve as the first point of contact for patients and visitors at the onsite health center.
Greet patients professionally and manage front desk operations.
Perform reception and administrative Medical Assistant duties, including: Appointment check‑in and coordination, Patient flow support, Documentation and data entry.
Maintain compliance with HIPAA regulations and Cigna/Evernorth guidelines.
Ensure a positive, professional, and welcoming patient experience.
Support clinical staff and Wellness Rewards Nurse with administrative needs.
Provide exceptional customer service to internal and external customers.
Perform telephonic appointment scheduling and outreach calls in support of Healthy Life Centers.
Independently respond to customer inquiries of moderate to substantial complexity.
Conduct research and interpret policies to deliver accurate, effective responses.
Ensure data integrity across all systems.

At least 1 or more years of prior Call Center or Customer Service experience.
At least 1 or more years of data entry experience.
At least a High School Diploma or equivalent required.
Medical Assistant education and CMA is required.
Evernorth systems knowledge a plus.
Strong oral & written communication skills.
Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
Capacity to work in a production and quality environment to meet required standards.
Ability to succeed within a team environment.
Being able to sit or work in one specific area for your entire work shift.
Demonstrated high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
High-Speed internet at home.
Private, quiet place to work at home.

Hybrid Medical Assistant – Senior Customer Service Rep

Key skills