Senior Client Manager

Role Overview

• Manages and grows relationships to drive land, expansion and renewals across all solutions within established accounts
• Acquires net new customers, within assigned account base
• Pursues leads identified by aligned Lead Generation/Business development representatives
• Minimizes churn and maximizes retention in assigned accounts
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process
• Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions
• Influences and works closely with vendors/partners to achieve required results
• Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
• Develops open and effective channels of communication in with each client within the assigned account
• Encourages revenue growth by inspiring clients to additional services
• Becomes the reliable point of contact for clients that is required to establish a strong business relationship
• Takes ownership of a range of accounts within the assigned segments
• Determines the best solution requirements for each client that can be deployed by other departments
• Builds enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization
• Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability
• Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost

Requirements

• Bachelor's degree or equivalent in business or a sales related field
• Relevant vendor certifications would be advantageous
• Advanced experience in a global partner management role
• Advanced experience in a sales environment and/or customer service role
• Advanced experience in the IT or professional services industry with a focus on business development and/or sales
• Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Advanced experience gained in a similar client manager role
• Advanced experience working with Salesforce.com contact platform

Tech Stack

• SFDC

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Supplemental life insurance
• Spouse and child life insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• 401(k) retirement plan