Senior Client Executive

Role Overview

• Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs.
• Drives renewals and executes end to end expansion sales within customer base.
• Pursues and develops new opportunities, and expansion opportunities at assigned accounts.
• In partnership with the client, creates an account plan that reflects strategic client business objectives.
• Identifies key success measures for solutions within account and then manages to the plan.
• Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth.
• Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction.
• Stays abreast of industry and technology trends.
• Educates and advocates for clients on the basis of these trends.
• Serves as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust.
• Prioritizes client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn.
• Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines.
• Develops collaborative relationships with internal teams and displays comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals.
• Ensures client satisfaction and continuously monitors ongoing client satisfaction.

Requirements

• 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
• Bachelor's degree required.
• Experience working with National Accounts in strategic selling and/or customer service.
• Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment.
• Ability to convey complex messages across a wide range of audiences, both internally and externally.
• Exceptional presentation skills at the VP level.
• Ability to use facts and data to tell a story that leads to sales.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year