Develop a deep understanding of the FPS platform so you can guide clients through use of our workflows, reports, and data room
Build relationships with your customers, primarily working with company executives (CEOs, CFOs, General Counsels) at mid to late-stage companies
Secure renewals and identify areas for upsell
Host regular check-in meetings with customers to ensure a positive experience and continued value throughout their subscription
Consulting with clients as they raise funding and hit other important milestones in their company lifecycle

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Customer Success Manager

Key skills