Loan Support Analyst

Role Overview

• Executes varied transactions/processes utilizing standard procedures
• May have specific responsibility for one or multiple specialized products or functional areas
• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions
• Identifies and may resolve exceptions; escalates appropriately
• May interact with customers and have assigned accounts or portfolio
• Ensures the appropriate materials and documentation are available to complete transactions
• Completes research and provides feedback on workflow and work received
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures

Requirements

• analytical thinking
• capital management
• compliance requirements
• documentations
• due diligence
• loan documentation
• regulatory compliance
• risk mitigation strategies
• accuracy and attention to detail
• decision making and critical thinking
• effective communications
• flexibility and adaptability
• managing multiple priorities
• operational functions
• problem management process
• experience with large, complex and sensitive assigned accounts or portfolio
• 3+ years experience
• Associates or equivalent degree or a comparable combination of education, job specific certification(s), and experience

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• paid time off, including maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; between 15 to 25 vacation days