Production Quality Analyst

Role Overview

• conducts quality review and analysis of the work performed by staff
• identifies systemic issues and facilitates correction
• reviews complex transactions and verifies work processes to ensure completeness, accuracy and conformance
• ensures the appropriate materials and documentation are available to complete the transaction and/or work process
• Identifies systemic issues and facilitates effective root cause analysis and corrective actions
• works with staff to develop and improve incoming quality
• provides recommendations for issues and/or continuous improvement projects

Requirements

• Change Management
• Corporate Governance
• Data Analytics
• Process Efficiencies
• Process Improvements
• Risk Assessments
• Accuracy and Attention to Detail
• Analytical Thinking
• Coaching Others
• Effective Communications
• Internal Controls
• Managing Multiple Priorities
• Operational Functions
• Quality Management
• Standard Operating Procedures
• university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service