Home
Jobs
Saved
Resumes
Customer Service Representative at First American | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Customer Service Representative
First American
Remote
Website
LinkedIn
Customer Service Representative
United States
Full Time
1 week ago
$16 - $21 USD
Apply Now
Key skills
Problem Solving
About this role
Role Overview
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
Maintains and creates logs, reports, records, and files.
Investigates, coordinates, and tracks a wide range of customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with offshore call center to answer questions on process or specialized situations.
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.
Requirements
High School diploma or equivalent required
Generally, has 2+ years of generally related customer service experience
General knowledge of assigned area’s products and customer service activities.
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications.
Strong verbal and written skills
Customer Service skill including adaptability, attention to detail, patience, and problem solving.
Benefits
medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan
Apply Now
Home
Jobs
Saved
Resumes