Conduct outreach via mail and telephone to educate and inform members about available state and federal benefits (i.e., Medicaid, SNAP, and Energy Assistance).
Support members throughout the enrollment process for various programs, handling necessary paperwork and following up with agencies as needed.
Triaging incoming referrals for members needing social services and financial assistance, providing operational and administrative support across the team.
Utilize an internal resource library to identify appropriate services, including transportation, financial aid, food support, and medication discounts, to meet member needs.
Collaborate with other teams to ensure comprehensive support for all member inquiries and needs.
Conduct follow-up communication with local organizations to ascertain ongoing support for members.
Meet or exceed performance and quality goals while providing outbound (and at times inbound) call support for members seeking assistance.

Bilingual skills in English and Spanish proficiency OR in Haitian-Creole.
Strong understanding of federal and state programs, especially Medicaid, SNAP, and other social services.
Exceptional communication skills with a desire to help and exceed member expectations.
Ability to juggle multiple priorities effectively in a fast-paced, dynamic environment.
Proven organizational skills with a high attention to detail.
Proficient in utilizing various technologies and tools to enhance service delivery.
A proactive and positive team player with a "can-do" attitude.
3+ years in a customer or patient-serving role, with previous experience in social services or financial eligibility preferred.

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

Bilingual Financial Eligibility Specialist

Key skills