Key skills
Leadership
About this role
Role Overview
- Deliver trusted, professional, and reliable service to John Hancock clients
- Meet quality expectations to ensure a positive client experience
- Strive for first-call resolution of customer issues
- Translate scenarios that require problem resolution to positive service experiences
- Strengthen the perception of John Hancock in the marketplace
- Resolve issues accurately and independently
Requirements
- Previous customer service experience in a contact center, retail environment, or service industry
- Knowledge of financial services would be an asset
- Exceptional technical capabilities and research skills
- Attention to detail is always a priority
- Confidence in the ability to learn and apply information quickly
Benefits
- Competitive base salary and annual performance bonus
- Paid Training starting on Day 1
- Comprehensive benefits package from Day 1
- 2 weeks paid vacation along with 6 paid personal days and 5 paid sick days
- Online learning programs driven to focus your career development at your own pace
- Career growth and leadership support to achieve your goals