Customer Service Representative I – Bilingual Spanish

Role Overview

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions
• Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues
• Assist customers with problem resolution to ensure all insurance requirements are met
• Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
• Provide assistance to other departments when workload dictates

Requirements

• High school diploma or equivalent required
• Must have at least six months of customer service-related experience
• Must be fluent in English and Spanish (speaking, spelling, and grammar)

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development