Customer Service Representative I, Bilingual French

Role Overview

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account.
• Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.
• Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.
• Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
• Provide assistance to other departments when workload dictates.
• Consistently achieve departmental standards of productivity and accuracy.
• Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.

Requirements

• High school diploma or equivalent required
• Must have at least six months of customer service-related experience
• Must be fluent in English and French (speaking, spelling, and grammar)