Support operational readiness for new store openings and major refreshes
Own and coordinate cross-functional launch deliverables such as supplies, technology, and operational tools
Travel to store locations during pre-opening and launch periods to provide hands-on support
Ensure stores have the systems, tools, and resources needed to operate effectively
Partner with internal teams to improve workflows, documentation, and store-facing processes
Coordinate ordering, tracking, and distribution of store supplies and operational materials
Monitor supply levels and support accurate inventory tracking across locations
Act as a liaison between Store Leadership and internal partners to align timelines and expectations
Track action items, flag risks or delays, and provide clear status updates to stakeholders
Support reporting, documentation, and operational process coordination

3+ years of experience in retail operations, field operations, store support, or multi-unit retail environments
Experience supporting store openings, operational rollouts, or cross-functional initiatives
Strong operational mindset with a focus on execution and problem-solving
Proven ability to manage multiple workstreams in a fast-paced environment
Ability to identify gaps and drive follow-through across stakeholders
Clear communicator who can influence and support frontline leaders
Proficient in G-suite (Docs, Sheets, Slides)
Comfortable using operational trackers and task management tools
Legally able to work in Canada
Completion of a criminal background check
Valid passport and ability to travel throughout Canada and the United States to support store openings and operational initiatives

4% RRSP match through Wealthsimple
15 days of vacation
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Hybrid work: 3 days a week in the office
Work remotely (anywhere in the world) for up to 3 weeks
Excellent extended health, dental and vision benefits
$1000 health/lifestyle spending account for your total physical and mental well-being
TELUS Health App
Mental Health Assistance/Counseling
Virtual medical appointments
Onsite fitness equipment with showers and towel service
45% discount on our entire product range (15% for friends and family)

Retail Operations – Field Specialist

Key skills