Call Center Trainer – Full Time

Role Overview

• Responsible for ensuring quality control in the customer service center.
• Conducts all training for new associates, as well as ongoing training of existing associates.
• Provides quality control through daily monitoring and sales coaching.
• Ensures that customers are promptly, courteously, and professionally served and their questions and problems effectively resolved.
• Assumes responsibility for ensuring effective technical service to Company customers.
• Provides on going coaching as necessary.
• Effectively supervises Customer Service personnel, ensuring optimal performance.

Requirements

• Bachelor’s degree business or a related field or 5 years banking experience.
• At least two years of customer service experience and one year of supervisory experience.
• Knowledge of Company products.
• Familiarity with pricing and sales procedures.
• Thorough understanding of customer service practices.
• Excellent communication and public relations abilities.
• Strong trouble-shooting and problem-solving skills.
• Ability to train and supervise others.
• Ability to learn and understand technical phone system software and equipment information.
• Service orientation and sincere willingness to assist others.
• Able to use PC, calculator, telephone, and related business equipment.