Client Custom Events Specialist

Role Overview

• Work as the internal project manager for CHIME custom products, mapping all tasks required to implement contracted client programs.
• Serve as the primary point of contact for clients post-sales handoff, guiding them through the delivery process and ensuring all expectations, timelines, and deliverables are clearly communicated and met.
• Manage execution of custom engagements including: Advisory sessions, Podcasts, Thought leadership roundtables, Executive/community dinners and receptions, Other bespoke client experiences.
• Develop and manage detailed project timelines within project management software (Asana), ensuring all tasks, milestones, and dependencies are tracked.
• Coordinate with internal teams including marketing, media, analytics, production, events, and leadership to align on program requirements and delivery needs.
• Schedule and facilitate internal planning meetings, client check-ins, and milestone calls; document action items and ensure follow-through.
• Oversee logistical coordination including scheduling, speaker/participant coordination, materials readiness, run-of-show elements, and internal resource alignment.
• Ensure all client deliverables are completed according to contractual obligations and CHIME quality standards.
• Proactively identify risks, delays, or scope concerns and escalate to the Enterprise Project Manager as needed.
• Maintain accurate project documentation, timelines, and status updates within project management systems.
• Support development of repeatable processes and playbooks for custom product delivery to improve operational efficiency and scalability.
• Build strong partnerships with the sales and business development teams to ensure smooth transitions from sale to delivery.
• Compile program completion summaries and assist in capturing outcomes, metrics, and client feedback.
• Maintain positive, professional relationships with clients and internal stakeholders.

Requirements

• Bachelor’s degree required
• Three years' experience managing multiple projects simultaneously in a fast-paced environment
• Exceptional organizational, time-management, and logistical coordination skills with meticulous attention to detail; able to manage multiple concurrent projects without sacrificing accuracy or efficiency
• Experience working directly with clients and managing expectations
• Excellent written and verbal communication skills
• Strong collaborator with professional presence; able to build effective working relationships and drive execution across cross-functional teams
• Self-motivated and proactive problem solver who anticipates needs and drives tasks forward independently
• Ability to thrive in a fast-paced, evolving environment; adaptable and able to reprioritize work effectively when conditions or priorities shift
• Experience with project management software (Asana or similar platform) required
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams)
• High ethical standards and personal integrity.

Benefits

• This is a remote based position, but some travel will be required.
• Must reside within the US.
• Considering candidates in the following states: AL, AR, DC, DE, FL, GA, IL, IN, KS, KY, ME, MI, MO, NE, TX & VA.