Internal AI & automation strategy
Identify where AI agents, automation, and intelligent workflows can improve efficiency
Evaluate when AI is the right tool — and when simpler process or systems changes are better
Design and deploy internal AI solutions for functions such as Customer Success, Sales & Revenue Operations, Marketing, etc.
Maintain a deep understanding of Minga's internal tools, platforms, and data flows
Ensure tools work well together and support how teams actually operate
Advisory partnership with leaders on AI and automation
Act as a thought partner to department leaders
Lead Minga's internal IT function through the IT Manager
Own internal IT strategy, operational resilience, and effectiveness
Establish guardrails for internal AI use, including data handling, access, and privacy considerations
Help teams adopt new tools and workflows successfully

Experience designing and implementing AI, automation, and workflow improvements across teams
Strong understanding of AI tools, systems integrations, and internal tech ecosystems
Experience optimizing and consolidating business systems (CRM, HRIS, Finance, Marketing, etc.)
Knowledge of IT operations, security best practices, and data governance
Ability to translate business challenges into practical, scalable technology solutions
Experience leading cross-functional initiatives and driving real adoption

Flexible, Hybrid-First Work
Inclusive leadership: Monthly CEO Lunch & Learns, open Q&As, and transparent updates
Culture of connection: Social events, virtual meetups, and 2 annual offsites to bring everyone together
Growth investment: Dedicated time and budget for growth
Recognition that matters: From Slack shoutouts to company-wide recognition
Equitable pay + transparency
Flexible PTO (20 days of vacation + 7.5 Flex Days)
Health, dental, and vision benefits for you & your family
Mental health and wellness support

Director of AI, Business Systems

Key skills