Senior Associate – Retail Banking Ops, Cards Ops, Settlement & Interchange

Role Overview

• Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses.
• Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business.
• Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted.
• Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes. Provide analysis and guidance in establishing internal and external agreements.
• Plan and develop card financial and chargeback training programs to card center staff to develop their skill. Plan and establish effective relationships with member banks and service level agreements with internal and external departments.
• Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches

Requirements

• Good knowledge of general banking with good experience in credit / debit card post-issuance activities.
• 3-5 years of cards domain/multi-discipline banking experience.
• Excellent communication skills(both written & verbal),Good analytical thinking/interpersonal skills
• Strong knowledge on MS Office tools,MIS reporting and analysis
• Knowledge on the settlement processing is an added advantage.

Benefits

• Good knowledge of general banking with good experience in credit / debit card post-issuance activities.
• 3-5 years of cards domain/multi-discipline banking experience.
• Excellent communication skills(both written & verbal),Good analytical thinking/interpersonal skills
• Strong knowledge on MS Office tools,MIS reporting and analysis
• Knowledge on the settlement processing is an added advantage.