Account Manager

Role Overview

• Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
• Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
• Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution.
• Coordinate effectively with Account Associates for seamless campaign optimization and execution.
• Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
• Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
• Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.

Requirements

• 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
• 1-2 years of in-platform Google Ads and Meta Ads optimization experience.
• Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently.