Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution.
Coordinate effectively with Account Associates for seamless campaign optimization and execution.
Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.
Requirements
1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
1-2 years of in-platform Google Ads and Meta Ads optimization experience.
Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently.