Account Manager

Role Overview

• Maintains and develops existing customers by being the subject matter expert in order to optimize the quality of service, business growth, and customer satisfaction.
• Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
• Liaises with customers to understand their requirements with respect to products and services that the business’s currently offers or is planning to offer.
• Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
• Formulates strategies to retain customers where revenue may be decreasing by using "out of the box" type thinking.
• Partner with the Operations team on retention, customer issues and concerns.
• Debrief on any service issues with SM, Operations Manager, and CSRs, as required.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participates in all sales and other training provided by Stericycle/Shred-It.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
• Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
• Perform other duties and responsibilities, as assigned.

Requirements

• Post-secondary education, with a major in business or sales and marketing is preferred but not required
• Minimum of two (2) years of account management experience
• Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred
• Experience with the Microsoft Office suite of products, and strong internet skills
• Mobility to drive a motor vehicle throughout the day for business needs
• Ability to sit for up to eight (8) hours per day
• Ability to walk in the course of business up to four (4) hours per day
• Ability to operate a personal computer
• Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day

Benefits

• health care program which includes medical, dental, vision and prescription coverage
• healthcare and dependent care flexible spending accounts
• life and accidental death and dismemberment insurance
• employee assistance program
• tuition reimbursement
• paid vacation and sick time
• 401(k) plan
• employee stock purchase plan