ServiceNow Service Portal Expert

Role Overview

• Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance
• Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
• Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
• Implement and configure portal pages, themes, and branding
• Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
• Customize workspace layouts, components, and data visualizations
• Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records
• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
• Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
• Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
• Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
• Grow junior talent through mentoring, partnership, and technical reviews
• Author, review, and lead the creation of white papers and contract artifacts
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations
• Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality

Requirements

• 8+ years of related experience
• Technical Training, Certification(s) or Degree
• Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
• Proven expertise in ServiceNow Service Portal development and custom widget creation
• Proven experience with the configuration and optimization of ServiceNow Workspaces
• Strong proficiency in JavaScript, AngularJS, HTML, and CSS
• Proven experience with XML data digestion and generation, and integration with external systems
• Strong proficiency with integration technologies like REST APIs, SOAP, and web services
• In-depth understanding of ITSM processes and ITIL frameworks
• Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Strong organizational and time management skills while working in a rapid software development environment
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
• Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start
• Additional ServiceNow certifications strongly preferred
• Must possess and maintain an active Secret Clearance

Tech Stack

• Angular
• Cloud
• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full-flex work week to own your priorities at work and at home
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance