Customer Service Representative

Role Overview

• Serve as the primary front-facing representative, delivering professional, personalized service to private aviation clients while upholding brand standards.
• Coordinate aircraft services including lavatory and water service, cleaning, marshalling, staging departures, catering, ground transportation, and vendor support.
• Maintain real-time communication with Line Service, In-Flight, Owner Services, and vendors to ensure accurate, on-time execution of all service requests.
• Support team scheduling, training, and SOP adherence to ensure consistent service delivery and operational coverage.
• Ensure accurate documentation, timely billing of services, and support month-end financial close requirements.
• Manage front office operations including guest check-in, security badge control, lounge upkeep, and facility presentation standards.
• Maintain compliance with safety, security, and operational procedures while adapting to high-priority and time-sensitive requests.

Requirements

• High School Diploma or GED
• Prior customer service experience (aviation experience preferred)
• Strong interpersonal, verbal, and written communication skills
• Proficiency in Microsoft Office
• Valid state Driver’s License
• Flexible availability including nights, weekends, and holidays

Benefits

• Comprehensive medical, dental, and vision plans.
• 401k program with company matching and 100% vested immediately.
• Life Insurance and long/short-term disability.
• Employee Assistance Program (EAP).
• Empty leg flight benefits.