Customer Service Representative, English, Russian/Ukrainian

Role Overview

• Respond promptly to client inquiries and requests received via phone or email.
• Forward inquiries to the appropriate department when necessary.
• Issue certificates of insurance and verify coverage as needed.
• Provide accurate information regarding insurance products, coverage options, and policy details.
• Assist clients with policy renewals, updates, and changes.
• Process insurance applications, claims, and payments efficiently.
• Investigate and resolve customer complaints and concerns with empathy and professionalism.
• Handle administrative tasks and documentation related to customer interactions.

Requirements

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven customer service experience in a similar role (insurance industry experience is a plus).
• Excellent communication skills, both verbal and written.
• Proficiency in Russian or Ukrainian language is required.
• Strong problem-solving abilities and attention to detail.
• Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using computer systems and software for data entry and customer interactions.
• Friendly, positive, and professional demeanor.

Benefits

• Competitive salary commensurate with experience.
• Paid time off and holidays.
• Ongoing training and career development opportunities.