Senior Claims Representative – Workers Compensation

Role Overview

• Investigate and resolve claims within assigned authority
• Determine coverage, damages, and liability
• Negotiate settlements with insureds, claimants, and attorneys
• Maintain accurate documentation and reserving
• Communicate promptly and professionally with all stakeholders
• Collaborate with internal teams and external partners
• Adhere to audit and compliance standards
• Participate in training and team initiatives

Requirements

• Prior experience managing claims at the appropriate level of complexity (from low/moderate to high-exposure/complex)
• Proficiency with computers and current claim technology
• Interpersonal, oral, and written communication skills with customer-focused professionalism
• Negotiation, problem-solving, and conflict resolution skills
• Time management and organizational discipline with proactive file handling
• Independent decision-making ability (higher levels) and results orientation
• Technical expertise in coverage analysis, compensability, and damages evaluation (higher levels)
• Prior experience managing claims across multiple jurisdictions (higher levels) with preferred jurisdictions of Minnesota and Iowa

Benefits

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire.
• Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance