Provide customer services relating to sales, sales promotions, installations and communications.
Validate the ship to and replenishment locations of orders with sales and operations partners
Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy
Check and validate accuracy of incoming surgery product usage cases
Be the customer-facing voice and develop creative solutions to customer issues.
Provide phone support for inquiries from sales and healthcare professionals
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments
Provide proactive updates on order status to accelerate billing process
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
Build relationships with hospital billing specialists and support surgery product usage questions

Customer Service Representative – 1st Shift

Key skills