Working collaboratively with the wider organisation to provide exceptional service to our customers.
Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.

Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry ideally with hands on experience in any of the following modalities Diagnostic Xray, Image Guided Therapy or Magnetic Resonance Imaging.
A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering.
Strong IT skills, and the ability to work in a fast-paced environment.
You will also need to hold a full AU drivers license and already have Australian working rights.
Police checks will be required during the onboarding process.

Customer Support Engineer

Key skills