Customer Support – Order Processing

Role Overview

• Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship
• Verifying pricing, product availability, and shipping methods with customers
• Monitoring backorders and coordinating their release when items become available
• Collaborating with the Operations Manager to expedite backordered items as necessary
• Following up with customers to obtain required shipping documentation
• Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations
• Providing customers with timely updates on order confirmations, invoices, and tracking information
• Responding to customer inquiries regarding stock, pricing, and order-related matters
• Generating and issuing daily invoices
• Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements
• Answering customer calls and emails promptly, delivering professional support
• Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues
• Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages
• Maintaining an organized workspace and managing documentation for orders prior to shipment
• Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day
• Supporting the annual physical inventory process, including counting and reconciliation
• Performing additional tasks and responsibilities as assigned by management to support operational goals

Requirements

• High School Diploma or GED required
• Minimum of 2 years of experience in customer support or administration
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Self-motivated with a results-oriented approach
• Ability to work in a team structure
• Ability to communicate verbally and written with people inside and outside an organization
• Ability to plan, organize, and prioritize work
• Ability to obtain and process information
• Previous experience in order processing or customer support
• Strong communication and interpersonal skills to manage customer relationships
• Proficiency in ERP systems and Microsoft Office tools
• Detail-oriented with excellent organizational and problem-solving skills
• Ability to work effectively under pressure and meet deadlines

Tech Stack

• ERP

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential