Oversee U.S. and Offshore Logistics Coordinators for the Philadelphia branch
Coach, develop, and conduct one-on-one performance management for all operations staff
Manage team of AETs and AEs to grow
Lead coordination with the billing department, managing unbilled reports and cash flow for assigned branch
Manage carrier relationships and oversee the claims management process
Drive and execute operational KPIs to improve efficiency and performance
Administer vacation and time-off requests for operations staff
Maintain direct communication with Operations, Account Executives, and Leadership teams
Partner with Sales Leadership (Director of Sales, SOLs, GSMs) to develop growth strategies and ensure operational execution
Identify and resolve capacity constraints across branch
Demonstrate strong proficiency in logistics systems, technology, and tools to secure equipment for customer shipments
Train and mentor staff on negotiation techniques, including classroom instruction
Ensure all scheduled loads are covered and executed daily
Monitor IT projects & enhancements to increase usage and collect feedback
Support training and development of new Logistics Coordinators in both U.S. and offshore teams

Two years relevant experience in logistics and transportation industry
Intermediate skill level with Microsoft Outlook, Word and Excel
Ability to work flexible schedule
Must exhibit the ability to work in a collaborative team environment
Ability to multi-task and understand how to prioritize workload in order of importance

Operations Team Lead

Key skills