Senior Customer Service Representative

Role Overview

• Responds to customer inquiries and places customer orders
• Develops and broadens relationships with customers
• Provides guidance and advice to less experienced Customer Service Representatives
• Places customer orders via various methods
• Influences gross profit through negotiating prices
• Builds customer relationships to drive repeat business
• Maintains appropriate inventory levels
• Determines cost-effective shipping methods
• Handles customer returns as necessary

Requirements

• high school diploma or GED
• five (5) or more years of related experience or an equivalent combination
• excellent communication skills including written, verbal, and listening
• ability to multi-task and time management skills required
• excellent computer skills
• excellent negotiation skills
• strong product knowledge
• reliability, organization, and attention to detail required

Benefits

• options for healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay