Customer Service Representative

Traveling with Michaila is seeking a detail-oriented and client-focused Customer Service Representative to support customers within a structured, advisor-guided service model. The role involves assisting with client communications, scheduling coordination, documentation, and overall service support to ensure a seamless and professional experience.

Responsibilities:

• Provide customer support under the guidance of assigned advisors
• Respond to client inquiries promptly via digital communication channels
• Coordinate scheduling, confirmations, updates, and follow-ups
• Maintain accurate records and detailed documentation of client interactions
• Assist with workflow organization to ensure consistent service delivery
• Communicate clearly and professionally to maintain high service standards

Requirements:

• Strong written and verbal communication skills
• Ability to work independently in a remote setting
• Highly organized with strong attention to detail
• Comfortable using digital tools, online systems, and communication platforms
• Must be a citizen of the US, LATAM, UK, Spain, or Australia
• Background in customer service, administrative support, call center, or client-facing roles