Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
Provides guidance and support for computing platforms and systems integration
Actively participates in on-going processes to integrate end users requests with software functionality
Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment
Responds thoroughly and promptly to customer needs as defined in conjunction with our customers
Follows issues through to closure
Includes all aspects of customers (NMHC technology users, IS team members, etc.)
Works effectively in supporting the technical teams and customers with project and support activities
Actively participates and communicates with the project teams
Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives
Understands the business and clinical processes at NMHC and the operational environments of assigned customers

Technical Analyst – CMDB, ITSM Generalist

Key skills