EPIC Applications Analyst – EpicCare Ambulatory

Role Overview

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s)
• Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions
• Evaluate whether a proposed solution meets the business and clinical needs
• Translate user requirements into functional and technical design specifications and reviews with the user to ensure accuracy
• Prioritize requirements based on business needs and discuss the technological impact of business requirements
• Perform applicable system(s) configuration that meets business requirements
• Develop test plans, test cases, and test scripts to validate performance of all functions
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking problem reports and documenting all final outcomes
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project
• Monitor system functionality and clinical and business processes instituting changes as needed
• Effectively explains the functioning of the assigned application(s) and related systems to the users
• Assists users with using the full functionality of the application(s) and process flow
• Develop and maintain product documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines
• Completes all appropriate change and quality control documentation using department standards
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s)
• Manages multiple requests from multiple users and balances priorities
• Schedules and manages application version upgrades for assigned applications
• Resource for assigned application(s)
• Assist with support and troubleshooting as needed
• Respond to user calls as necessary

Requirements

• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department
• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
• Typically requires 3 years in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing and documentation experience
• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design
• Experience in Epic and other Healthcare applications
• Project management experience with ability to use project management software
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills
• Organizational and analytical skills
• Strong problem and issue resolution skills
• Strong written and oral communication skills
• Ability to work closely with health care application users, vendors, and technical professionals
• Demonstrated ability to translate user requirements into system specifications
• Understanding of change management practices and procedures
• Demonstrated understanding of technical components and how they relate to applications

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short
• and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program