Claims Representative – Total Loss

Role Overview

• Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land-based off road or specialty vehicles.
• Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair/total loss decisions that adhere to state specific thresholds.
• Conduct and review valuations through company approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles.
• Adhere to state-specific compliance including completion and submission of required forms, taxes, and fees.
• Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits.
• Explain procedures and denials to claimants where coverage does not exist.
• Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations.
• Document all decisions, correspondence, reports, and discussions that occur during the claim handling process.
• Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses.
• Obtain and maintain state adjuster and appraiser licensing as required.

Requirements

• Bachelors Degree or equivalent work experience.
• Hands-on experience with auto repair is preferred.
• Strong written and verbal communication skills strongly preferred.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge highly beneficial.
• Demonstrated experience handling moderately complex claims, or other equivalent experience strongly preferred.

Benefits

• Flexibility through a scheduled Hybrid work model.
• Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
• In-office workspace and materials for your home office.
• Laptop and equipment for your home office before your start.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.