About this role

Supports Spanish and English-speaking cancer patients, families, and caregivers by providing high-quality cancer-related information
Responds to a high-volume of inquiries across multiple channels (phone, email, chat, SMS)
Assesses patient needs and addresses psychosocial stressors
Connects constituents with American Cancer Society programs and community resources
Manages a regular caseload of new and ongoing cases with timely follow-up and resolution
Meets established performance goals and metrics

High School Diploma or Equivalent
Minimum one year experience utilizing bilingual English / Spanish skills in a contact center and/or customer service experience strongly preferred
Experience in a healthcare-related field preferred
Written and verbal language proficiency required in Spanish and English
Work from home experience, strongly preferred
Strong verbal communication, written communication, and listening skills
Ability to translate medical information accurately and effectively in Spanish and English
Strong customer service orientation
Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
Typing proficiency of 40 WPM

Bilingual Cancer Information Specialist

Key skills