About this role
Role Overview
- Mentors, guides and provide oversight assistance of the team.
- Applying subject expertise in evaluating business operations and processes.
- Identifying areas where technical solutions would improve business performance.
- Consulting across teams, providing mentorship, and contributing specialized knowledge.
- Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email.
- Coach others on how to navigate through systems to find information needed for patients and calls.
- Develop and maintain working knowledge of current products and services offered by the company.
- Review all required documentation to ensure accuracy.
- Responsible for entering data in an accurate manner, into EMR databases.
Requirements
- High School Diploma required; Associated degree preferred.
- Three (3) years’ work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required.
- Two (2) HME claims experience is preferred.
- General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities