Work with the project team to understand and outline the case management tool needs for the Customer Experience team as a whole. Identification of common support needs and opportunities to apply consistent, standard processes.
Provide assistance in review and validation of team/customer data (email boxes, contacts globally).
Create customer specific profile/rules details based on LP details.
Update team template
Support implementation team
Final project to be delivered to APL Logistics management.

one (1) hour of paid sick time for every thirty (30) hrs worked, and up to a maximum of forty-eight (48) hrs each calendar yr.

Apprentice, Customer Experience Case Management

About this role