The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, research/resolves inquiries, and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
Communicate appropriate options for resolution promptly
Review the customer needs and inform customers of services and resources available to them.

High School diploma or GED
Background and drug screening required
2 years of high-volume call center or Customer Service experience.
Computer system experience with data entry, database documentation knowledge.
Typing WPM 30
Two screens/monitors are required
Having your own equipment (PC) Mac is not compatible.
To approve you working from home, you must send the interviewer two screenshots.
Internet speed
Your internet speed must be at least 400 Mbps.
Device Specifications of your laptop. Two screens/monitors are required
Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
Running Windows 10 OS 64 bit
Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
Ethernet cable, 50 feet or longer

$16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay).
6 months .50 increase.
No weekends
Paid Training
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
Full Benefit Options
From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally.

Child Support Call Center Agent

Key skills