Build and maintain strong relationships with clients through regular communication and touchpoints.
Analyse client needs and objectives to develop tailored solutions that drive success.
Oversee the end-to-end project management process, ensuring timelines, budgets, and quality standards are met.
Create and manage project documentation, including project briefs, proposals, timing plans, status and contact reports.
Collaborate with internal teams to coordinate project execution and delivery.
Demonstrate strong organisational skills and the ability to manage multiple, multi-phase projects simultaneously.
Provide regular updates and reporting on account performance to clients and internal stakeholders, including campaign and programme effectiveness.
Proactively identify opportunities for account growth and optimisation.
Actively seek process improvements to ensure efficient management and delivery of programmes.
Maintain an organised approach to documentation, invoicing, and all account management tasks.
Share knowledge across internal teams and wider networks, supporting upskilling where needed.
Ensure timely communication across teams, acting as a strong advocate for best practice and service excellence.

Proven experience in account management or a similar role, preferably in a marketing or creative agency.
Strong understanding of client relationship management and business development.
Excellent project management skills, with the ability to manage multiple projects simultaneously.
Strong communication, influencing, and presentation skills — verbal, written, and listening.
Analytical mindset with the ability to make data-driven decisions and recommendations.
Meticulous attention to detail and the ability to deliver high‑quality, accurate outputs.
A collaborative and proactive work ethic, with a positive can‑do attitude and the ability to manage conflicting priorities.
Willingness to learn with a drive for continuous personal development.
Familiarity with digital marketing principles and strategies is a plus.
Proficiency in relevant software and tools, including project management and CRM systems, along with experience in online research.
Understanding of marketing channels and how they operate within ITG’s ecosystem.

25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
Pension Scheme – helping you save towards your retirement home in the sun!
Corporate Medical Cash Plan – claim back the cost of your medical treatments.
Smart Working Options – spend up to 40% of your working week from home.
So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
Cycle to Work Scheme – save on the cost of biking to work.
Monthly Employee Awards – Employee of the Month programme with £250 bonus
Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

Creative Account Manager

Key skills