Drive Team Productivity and Quality: Ensure efficient and effective daily conversion of interviews, hires, and placements. Monitor and enhance team performance to meet quality standards.
Student and Alumni Support Management: Manage communication, forecasting, and support for UMA’s current students, graduating students, and alumni. Provide personalized guidance to help them navigate their career paths.
Graduate Career Development: Guide graduates through the entire interview and hiring process with multiple Allied Healthcare employers: Prepare graduates for interviews; Facilitate interview attendance; Assist with job offers and onboarding; Support graduates in their new roles.
Customer Service and Relationship Building: Handle manager-level customer service, re-engagement, and de-escalation calls, as necessary. Cultivate positive relationships with stakeholders, including students, alumni, and employers.
Team Member Call Monitoring: Conduct regular coaching sessions, monitor calls, and provide one-on-one development for all assigned team members.
Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
Perform other duties as assigned.

Associate degree or equivalent work experience.
Experience in recruiting, career services, employment assistance, or sales.
Skills – people leadership, multi-tasking, ability to handle a high-pressure environment, interpersonal communication, and presentation skills.
Ability to professionally communicate fluently in verbal and written English.
Ability to support a diverse and inclusive work environment.
Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Medical (including prescription), Dental, Vision (UMA subsidized)
FSA/HSA (Depending on Medical Plan chosen)
Basic Life Insurance (UMA paid)
Additional Voluntary Life Insurance (Team Member paid)
Employee Assistance Program – EAP (UMA paid)
Long Term Disability (UMA paid)
Short Term Disability (Team Member paid)
Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
Pet Insurance
Identity Theft Protection

Career Services Manager

Key skills