Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail
Provide technical support onsite or by phone for new and existing customers
Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components
Complete detailed service event logs, including field and quality control reports
Create procedures and documentation for internal training and continuous improvement
Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction
Support sales by providing system application and specification information
Work collaboratively across various business units and products
Willingness to cross-train and learn new products as needed
Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment
Prioritize safe work practices daily and attend safety meetings as required; complete Job Safety Analysis forms for each job site visited
Complete all travel and expense reports in a timely manner
Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues
Perform general duties as assigned and assist in other areas as workload requires

Associate’s degree in Electronics Technology (or related field) or 3+ years’ relevant experience
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico); 90% of travel is in the US
Current and valid US Passport and driver’s license with a clean driving record and reliable transportation
Proficiency reading electrical schematics
Ability to use a handheld volt/amp meter
Experience working with and troubleshooting 3-phase and single-phase equipment
Exceptional interpersonal, oral, and written communication skills
Experience with industrial tools/equipment such as mechanical hand tools, power hand tools, etc.
Customer support experience
Ability to function in a self-directed environment
Experience with and basic understanding of pneumatics
Provide professional and courteous customer experience
Strong computer literacy skills.

Field Service Technician

Key skills