Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients.
Utilize Bluespine software to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.

5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments.
4 years of experience in healthcare claims and data analytics – must have 3–4 years of healthcare payment integrity experience – must have Proven experience managing senior-level client relationships and negotiating contracts or agreements.
Bachelor’s degree in business, Data Analytics or a related field.
Master’s degree is preferred but not required.
Familiarity with benefit analytics, data warehousing and claims data files.

Director of Customer Success

Key skills